Service · Built into the AI Accelerator
Review Response System
Every Google review, Yelp review, and platform review gets a professional response within hours, not weeks. Warm and specific for the good ones. Honest and non-defensive for the tough ones. All in your voice.
Every Business Should Respond to Every Review
Almost nobody does. The average small business responds to maybe 30% of their reviews, mostly the negative ones, and usually defensively. The result is a public profile that looks abandoned and reviewers who feel unheard.
Google explicitly weights response rate in local search rankings. Future customers read responses to decide whether to trust the business. And the reviewers themselves are far more likely to come back, refer a friend, or upgrade their review when they feel acknowledged.
With this system, every review gets a response, the same day, in your voice. Average client result: 100% response rate within the first week of going live.
What I Build
Review Monitoring
I connect Claude to your Google Business Profile and any other review platforms you use. New reviews trigger an automatic draft.
Voice-Trained Drafting
Every response uses your tone, your sign-off, your way of expressing gratitude or owning a mistake. Tuned against responses you've written before.
Sentiment-Aware Logic
5-star reviews get warm, specific thank-yous. 1-star reviews get accountable, take-it-offline responses. Mixed reviews get nuanced replies that acknowledge both sides.
Approval Queue
Drafts land in a queue your team can approve in seconds. Or set positive reviews to auto-approve and only flag negatives for human review.
Reporting
Monthly stats on review volume, response rate, average rating trend, and what kind of feedback themes are emerging.
Escalation
Threats, legal language, or anything ambiguous always routes to a human first. The AI never auto-replies to anything it isn't confident about.
Common Questions
Why does responding to every review matter?
Google explicitly factors review response rate into local search rankings. Beyond SEO, it signals to future customers that you care. Most businesses respond to about 30% of their reviews. Getting to 100% is one of the cheapest visibility wins available.
How does it handle bad reviews?
The system is trained to draft non-defensive, accountable responses for negative reviews — acknowledging the issue, offering to make it right, and taking the conversation offline when appropriate. You always review and approve negative-review responses before they post.
Does it post the reply automatically?
It can. Most clients prefer draft mode for the first month — every response drops into a queue for a human to skim and approve. After confidence is built, positive reviews can go to auto-approve and only neutral or negative ones require human review.
What platforms does it work with?
Google Business Profile, Yelp, TripAdvisor, Facebook, The Knot, WeddingWire, and most industry-specific review platforms. If reviews land in a place where the platform exposes them, I can wire it in.
See It Work on a Real Review
Paste any review you've received — good or bad — into the live demo and watch the system draft a response. Then we'll talk about what your version would sound like.
Pairs naturally with the Inquiry Response System — most clients build them together.