Support · from $5,500
Customer questions, answered while they are still asking.
The routine questions that arrive by text, email, and DM do not need to wait for the next open spot in your day. We set up the answer system inside Implementation (from $5,500), the full systems build, so customers get a useful answer and you keep doing the work they hired you to do.
The same question finds you everywhere
A customer asks about price, availability, or a policy by text, then another asks the same thing by email or DM after hours. Answering right away competes with the work already in front of you: the bookkeeper closing a client's books, the contractor on a job, the venue owner walking into the next tour.
A slow reply leaves a customer wondering whether anyone is paying attention. Sometimes they wait. Sometimes the inquiry is gone before you get back to it.
We run this ourselves, every day
Ask Upriver, the live chat widget on this site, is our own working example. It answers visitor questions in real time using Claude, grounded in Upriver's actual business facts. This is not a pitch deck feature. It is running here for you to use.
A real person reads every conversation and can step in when an answer needs judgment. The goal is to make routine questions easier to handle, not to pretend a business can be left out of its own customer conversations.
Ask Upriver
Answers about what we do
Hi. Ask about our Systems and Content work, what things cost, or whether any of it fits your business. We keep it honest.
Build around what your customers actually ask
We start with the questions your business fields repeatedly: pricing, availability, policies, and the details customers need before they can move forward. Those real answers become a structured knowledge bank, with the facts checked before the system starts using them.
Our own FAQ page uses the same pattern, organizing Upriver's common questions into clear answers. We apply that structure to your business's facts, then connect it to an instant-answer system for your site or messaging channels.
A human stays in the loop
Answers need to be grounded in what your business has actually agreed to, and they need to be reviewable after they go out. We build the system around that record instead of asking a generic tool to guess at your policies or promises.
This is not a fully unsupervised bot making promises your business did not agree to. Escalation to a real person is part of the design from the beginning, so a question that needs context reaches someone who can handle it.
What this costs
The initial setup and the connections that put the answer system in place are part of Implementation (from $5,500), the full systems build.
Ongoing knowledge-bank maintenance and monitoring are not a separate price quoted on this page. That is a Retainer conversation, sized to how often your business's facts change and how much attention the system needs.
A calendar that answers availability
A booking tool can put the next open time in front of a customer while they are ready to talk. Pick a time here to see the same kind of availability tool we can connect to your site.
Discovery call
Book a Free 20-Minute Call
No pitch deck. No obligation. We'll talk about your business, and we'll tell you honestly whether we can help.
Email us and we'll send you a few time slots for a quick call. Usually same-day turnaround during business hours.
See which questions are waiting now
Run the free 60-second audit and Claude will read your current site and tell you honestly where customers may be waiting for an answer. Or book a discovery call and talk it through with us directly.